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Hoedspruit or Johannesburg, Gauteng, South Africa

076 689 7415 Jenny

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

www.southafricantoys.co.za

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Returns & Refunds

Returns for refunds will be accepted within 7 days of you receiving the goods. Customers must contact South African Toys for a returns acceptance number prior to agreement for any returns to take place. Returned goods must be unopened, unused and in their original condition. Postage or courier costs are not refundable. The customer will be responsible for the cost of returning any item to South African Toys in its original condition.

Any incorrect, missing, or faulty items received must be reported to South African Toys within 48 hours of receiving the delivery. This can be reported by email or phone.

If item(s) received are not what you ordered, please do not open the sealed packaging. Any attempt to use the incorrect item(s) will be deemed as acceptance by the customer as a satisfactory substitute for the one that was ordered and no further claim can be made.

South African Toys owns the title of any extra goods shipped with your order that may have been dispatched in error.

 

 

Orders and payments

The online shopping service makes it easy to find and purchase the products you need. When you click to make a purchase with us a legal obligations arise and your right to the refund of monies paid to us, in anyway, are limited by our Terms and conditions of use. Once payment is made for the purchase, it is deemed that you have read, understood and have accepted the Terms and conditions of use.

We accept the following payments:

  1. EFT directly into our account. On checkout you will receive an e-mail confirmation of your order.  Please use your order number as the reference, make payment of the total amount (including delivery) and fax to 086 235 8715 or email to This email address is being protected from spambots. You need JavaScript enabled to view it..
  2. Direct deposit. On checkout you will receive an e-mail confirmation of your order. Please use your order number as the reference, make payment of the total amount (including delivery) and fax to 086 235 8715 or email to This email address is being protected from spambots. You need JavaScript enabled to view it..
  3. PayFast.  On checkout you can choose Payfast.  You will be taken to a secure Payfast website where you can do the payment by credit card.

Your total order price will include the purchase price and any applicable delivery charges. All transactions will be processed in South African Rand (ZAR)

We regret that we are not able to accept COD orders or payments by cheque.

 

Delivery Policy

Delivery

We will ship anywhere within South Africa and aim to dispatch your order within 3-5 days of receipt of payment, providing goods are in stock.  We also deliver to the rest of the world, items will take about 3 weeks but Brazil and Mexico could take upto 6 weeks.

Local delivery by courier will take 4 – 6 working days to reach you depending on the area that you live.

Local delivery by Courier R75 upto 5kg

International Courier delivery R800 for 2kg

International Speedy Delivery R1500 2kg

Once payment is made your order will be dispatched.

For courier deliveries, customers are responsible to have someone at the delivery address to sign for and accept the delivery. A tracking number and estimated day of delivery will be emailed to you once the goods have been dispatched.

For deliveries through the Post Office, you will be emailed a tracking number once the item has been sent. For this option you must please stipulate your correct postal address including postal code –  South African Toys  will not be held responsible for items sent to incorrect postal / street addresses. Orders are sent via the South African Post Office economy post and will need to be collected from the recipient’s local post office.

Returns / Refunds

Returns for refunds will be accepted within 7 days of you receiving the goods. Customers must contact South African Toys for a returns acceptance number prior to agreement for any returns to take place. Returned goods must be unopened, unused and in their original condition. Postage or courier costs are not refundable. The customer will be responsible for the cost of returning any item to South African Toys in its original condition.

Any incorrect, missing, or faulty items received must be reported to South Africa Toys within 48 hours of receiving the delivery. This can be reported by email or phone.

If item(s) received are not what you ordered, please do not open the sealed packaging. Any attempt to use the incorrect item(s) will be deemed as acceptance by the customer as a satisfactory substitute for the one that was ordered and no further claim can be made.

South African Toys owns the title of any extra goods shipped with your order that may have been dispatched in error.

Privacy Policy

South African Toys will never disclose your personal information to any third party.
Your privacy is important to  South African Toys and we will only use the information that we collect about you lawfully. For the purpose of this clause “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA) The PAIA may be downloaded from http://www.polity.org.za/attachmentphp?aa_id=3569

The reason that we collect information about you is firstly to process your order, and secondly to provide you with the best possible service. The information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in our Terms & Conditions of use for this service. No information will be sold or made available to anyone.

Customer details will be stored by South African Toys separately from our website.  

We may use technology to track the patterns of behaviour of visitors to our site.
This information is used to help improve the Site, analyse trends and administer the Site.

This may include a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way may be used to identify you unless you modify your browser settings.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

 

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